sheepskinrug.com selects only the best of New Zealand products and prides itself on the quality and reliability of it's service. All products offered on sheepskinrug.com website are made in New Zealand from 100% New Zealand sourced woolen and natural materials.

Our Online services

sheepskinrug.com offers a full online shopping service using the best security products avialable. A complete list of our ONLINE SERVICES follows:

World Wide Guarantee

All products purchased from sheepskinrug.com are covered by our World Wide Guarantee. If for any reason the purchaser or gift recipient is not fully satisfied with the purchase, please do not hesitate to contact us and we will exchange it, issue a credit or gift card or a refund for faulty goods.

what happens when something goes WRONG?

1) Changing an ORDER

Orders just placed can be changed as long as sheepskinrug.com receives an email from the purchaser with 12 hours of the order being placed. Emails to be sent to sales@sheepskinrug.com

sheepskinrug.com will do everything it can to accommodate order changes, however if the order has already been sent our Exchange or Returns or Refunds policies below will apply.

2) Exchanges

Exchanges for another size or color can be made within 7 days of receipt of the order. All exchanges must be in orginal condition and still have the orginal swing tag attached.

sheepskinrug.com requests the purchaser send an email to sales@sheepskinrug.com outlining detail of any exchange.

Exchanges must be sent to:

SHEEPSKINRUG.COM
Knappdale
3 RD Gore
NEW ZEALAND

sheepskinrug.com will immediately ship the exchanged item.

3) Faulty Goods

Faulty goods must be returned within 7 days of receipt of the order and still have the orginal swing tag attached.

Faulty goods must be sent to:

SHEEPSKINRUG.COM
Knappdale
3 RD Gore
NEW ZEALAND

sheepskinrug.com will immediately replace all faulty goods. If for some unforseen reason sheepskinrug.com is unable to replace the goods as ordered sheepskinrug.com will immediately issue a refund to the pruchasers credit card.

4) Returns

If for any reason the purchaser or gift recipient is not fully satisfied with the purchase, please do not hesitate to contact us.

Items 1, 2, 3 above outline terms and conditions for all returns.

5) Refunds

sheepskinrug.com will undertake to make a refund to the purchasers credit card within the terms and condition listed above in items 1, 2, 3, & 4 above. Refunds will only cover the price charged for the item or items. Shipping costs cannot be refunded.

Privacy

sheepskinrug.com is committed to keeping all it'sl customer's personal information confidential.

sheepskinrug.com will not rent, sell or give away to any third party a customer's name, address, email address or any other personal information unless asked to by the customer.

sheepskinrug.com does not see customer credit card number as part of the payment process, not seeing or holding your credit card number reduces the chances of credit card fraud.

sheepskinrug.com prides itself on it's total privacy policy.

Loyalty Program

At sheepskinrug.com we like to show our regular customers our appreciation.

All online customers automatically join our Loyalty Program. All sales are automatically recorded and when the customer has spent $500.00 a credit of $50.00 is held towards the customers next purchase.

Delivery Time

sheepskinrug.com undertakes to ensure that all deliveries are shipped within 5 working days from the placement of the order.

If we are unable to deliver within this time we will contact the customer. We feel it is important that all our customers know the status of their order, a "shipping confirmation email" is sent when a delivery is made to ensure the purchaser/customer is aware the order in on it's way.

Delivery within New Zealand is 1-3 days from time order was shipped.

There are 2 International Shipping delivery time options:

International Air Post with 8-12 working days delivery

or

International Economy Courier with a 3-6 working days delivery

Shipping costs

Orders within New Zealand are delivered by Courier Post and are "signature required". Please note delivery must be to physical address and not a PO Box number.

Orders under $200.00 incur a freight charge of $5.00.

Orders over $200.00 are shipped free of charge.

International Orders

Two shipping options - Cost of shipping is based on weight of the products ordered and destination - choose between:

International Air Post with 8-12 working days delivery

or

International Economy Courier with a 3-6 working days delivery

Insurance Cover

All Orders/Deliveries are covered by insurance against non delivery and damage in transit.

If the order is not received within the expected delivery time please contact us.

Insurance cost is included in the Shipping Cost.

Pricing Policy

All prices shown on the sheepskinrug.com website are shown exclusive of New Zealand Goods & Services TAX. 15% New Zealand Goods & Services TAX will be added to all purchases deliveried within New Zealand. The amount of New Zealand Goods & Services TAX is shown during checkout when a delivery address within New Zealnd has been entered.

No New Zealand Goods & Services tax shown or charged when a delvery address outside New Zealand has been entered. All International deliveries are FREE of New Zealand Goods & Services TAX

Credit Cards

sheepskinrug.com accepts Mastercard & VISA



Is It Safe To Buy Online With your Credit Card?

sheepskinrug.com uses the most secure shopping technology available to us. (DPS Payment Express Hosted solution gateway)

When a customer uses thier credit card on our website, we do not save that information - it is passed directly to the bank through a secure server that uses 128 bit Secure Sockets Layer software (SSL) to encrypt the information that you enter. This technology is designed to prevent any unauthorised viewing and downloading of customer ordering information.

We also use the security number on the customers credit card to ensure the person shopping is in possession of the correct card.

Security Code

The CSC (Card Security Code) is a 3 or 4 digit number that appears on the customers credit card, but is not part of the credit card number. The CSC is also known as the Card Verification Code (CVC) by Visa, Card Validation Code (CVV) by MasterCard. The CSC is an extra security feature of credit cards.

It is not contained in the magnetic stripe information, nor does it appear on sales receipts or billing statements - the customer must have the card in their possession in order to use this code. Card security codes are not raised (they are only printed), so they are not scanned into standard credit card readers. In theory, these numbers are only visible to the cardholder.

When a customer gives the card security code to a merchant, they assist the merchant in verifying that the order is being placed by the card holder.

How to find Security Code on a Visa/Master Card

In the signature box on the back of the card there is a 16-digit credit card number followed by a special 3 digit code that is non-embossed. This 3 digit code is the CSC. In some cases you may be the last 4 digits of the card number with the additional 3 digit security code following.

Currency

All transactions on sheepskinrug.com are made in NEW ZEALAND dollars.

If the purchase was charged to a credit card issued outside of New Zealand, the issuing bank (or credit card issuer) will convert the charge to the currency of the country where the card was issued.

Most International credit card charges attract conversion fees which vary depending on the type of credit card used and the issuing terms and conditions of the card.

For more information regarding conversion fees, please contact the credit card issuer.

Customs/Duty & Local Tax Disclaimer

International orders maybe subject to import duties and/or taxes, which are levied once the order reaches the destination country.

sheepskinrug.com ships your all orders DDU which is "duties and taxes unpaid", and does not collect any local GST/VAT, duties, or taxes. sheepskinrug.com is not able to predict if any charges will be made.

If the purchaser does incur any of these additional charges they must be paid by the purchaser/recipient in order for the package to clear local customs.

sheepskinrug.com is not liable for "duties and taxes" that may need to be paid before the purchase clears customs in the destination country.

For more information regarding your country's custom policies, please contact your local customs office.

HOW TO CONTACT US

Full contact details and email for are available on our contact page

or email: sales@sheepskinrug.com